The Community inbox: answering comments

Community collects the comments on your posts from Instagram, YouTube, Facebook and Threads. Your posts sit on the left with the number of open comments, the conversation under the chosen post on the right.

Open or handled

A comment is open until you reply to it or mark it handled. The Open | All switch at the top shows only posts with work left, or everything including handled conversations. Mark post as handled closes a whole post; Handle all does it for the entire inbox. The red number next to Community in the sidebar counts the open comments.

Replying

• Click Reply under a comment and type your answer; it appears on the platform as a reply from your account.
• Quick reply pastes a standard thank-you that you send in one click.
• Liking comments works where the platform allows it through its API (Facebook).
• Delete unwanted comments; on Threads they are hidden instead of deleted.
• Bookmark a post with the bookmark icon to come back to it later.

Comments not loading

If a banner says comments from a platform could not be loaded, the token has usually expired. Reconnect the account under Channels; the inbox fills itself afterwards. A temporary hiccup at the platform resolves itself; try again a little later.

TikTok does not release comments through its API, so those do not show in the inbox.